Return Policy
All sales are final.
We do not accept returns or exchanges, and we do not issue refunds. If your furniture arrives damaged or broken, or you receive the wrong item, report it within 48 hours of delivery and we will pick it up and deliver the repaired or replacement item at no charge.
Damage & Wrong Item Guidelines
Damage Claims & Wrong Item Policy
If your item arrives damaged or broken, or you receive the wrong product, let us know within 48 hours of delivery and we will pick it up and deliver the repaired or replacement item at no charge. For missing parts, contact us within 48 hours of delivery and we’ll arrange it.
Damaged Items
If your furniture arrives with damage:
- 1. Document the damage with photos from multiple angles
- 2. Contact us within 48 hours of delivery
- 3. Do not discard any packaging or damaged parts
- 4. We will pick up the damaged item and deliver the repaired or replacement item at no charge
Note: Minor manufacturing variations in wood grain, color, or texture are not considered damage.
Wrong Items Received
If you receive an incorrect item:
- 1. Contact us within 48 hours of delivery
- 2. Provide your order number and details of the incorrect item
- 3. We will pick up the wrong item at no charge
- 4. We will deliver the correct item at no charge
Need Help With a Damaged or Wrong Item?
Our customer support team is here to assist you. Call +1 (346) 629-1946 (calls 10am–5pm), WhatsApp or text that number anytime, or email wfhouston59@gmail.com.
Deliveries are made Monday to Saturday during standard business hours, with a 2–4 hour delivery window.
Hours
Monday–Saturday: 11am–5pm Central
Before Contacting Us:
Please have your order number, product details, and photos of any damage ready.
Warranty Information
All our furniture comes with a manufacturer’s warranty against defects in materials and workmanship. Warranty periods vary by product category.
Warranty details are included with your product documentation. Damage from misuse, accidents, or normal wear and tear is not covered.